CANCELLATION POLICY

ECO CAB

Our cancellation and refund policy for car rentals. Cancel or modify bookings subject to the terms below.

Last updated: 1st May 2026. This policy explains our cancellation, refund, and no-show terms.

Cancellation by You

You may cancel your booking by contacting us via phone, WhatsApp, or email. Cancellation will be confirmed only after you receive a confirmation from us. Please refer to the refund rules below for any advance payment refunds.

Cancellation by Us

Eco Cab reserves the right to cancel a booking in case of force majeure, vehicle unavailability, or breach of Terms & Conditions. In such cases, any advance payment will be refunded as per this policy.

Refunds

• Advance payment refund: Advance payments will only be refunded if cancellation is made at least 5 days before the booking start date. Cancellations made within 5 days of the start date are not eligible for refund of advance payment.
• No refund on start date: No payment will be refunded if cancellation is made on or after the booking start date. This includes same-day cancellations and no-shows.

Refunds, when applicable, will be processed to the original payment method within 7–10 business days after cancellation is confirmed.

Contact

For cancellation requests or questions about this policy, contact us via our Contact page or at the email/phone provided on our website.